The solution lies in Projectplace.com, which is used to manage all project documentation in certain projects, both during the feasibility study and throughout the implementation.
During SAS Institute's own software development, the Projectplace tool Issue Management is widely used. Development work typically generates actionable items, such as bugs and change requests. To track these, the project team uses Issue Management to create issues, which can be processed and completed as they arise. Andreas Windh says that that allocation and follow-up of issues is made easy with Projectplace, since all can be managed via e-mail.