The financial crisis led Zurich to increase its use of telephone and video conferences, as a means of both reducing costs and becoming even more efficient.
Individual participants meanwhile need the IT tool to be intuitive. It needs to be easily accessible from a variety of web browsers, as well as from the Citrix solution already employed by Zurich. Access to the tool must not be restricted by someone logging on from another domain, as approximately 40 per cent of project members are external parties.
Having reviewed its needs, Zurich decided that Projectplace was the best solution. The company began using the tool in 2007, and right from the start it was clear that this was a simpler and better solution than the company’s own infrastructure.
Each project entails a lot of communication. Projectplace gives employees and other project members the opportunity to get involved and to communicate with one another without this interfering with the process.
As regards efficiency, the use of web conferences in combination with the online meeting function offered by Projectplace has enabled Zurich to make considerable savings. In 2009, swapping physical meetings for web conferences and online meetings saved the company almost EUR 400,000 in travel expenses. In addition to financial savings, there are also considerable time savings to be made. Without the need for travel Zurich can arrange shorter meetings more frequently. Greater coordination also makes projects and the business as a whole more efficient.
According to Zurich, the primary benefits associated with the tool, in addition to the financial advantages, are performance and access. With these needs satisfied, the company has been able to maintain a higher tempo in its projects than would otherwise have been the case.
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